Refund policy

We have a 7-day Exchange policy only in case of defect  which means you have 7 days after receiving your item to request a exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pristinetints.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any return question at pristinetints.com

Damages and issues

Opening video of the parcel till the end is mandatory. In case of defect, kindly share the opening video of the parcel so that we can check it from our end.

We will be able to help you, only when we will receive the opening videos.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchange is only available In case of DEFECT. For any kind of size issue we are happy to do customization. You can share your measurements with us, accordingly it will be customized.

Refunds

WE WILL NOT ACCEPT ANY REFUNDS.